Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Curacao Ecocity Projects N.V., west Groot sint joris 9, Willemstad, Curaçao.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
OUR MONEY-BACK GUARANTEE
We believe 100% in the quality of our products and the Pure Aloe we use. And this is the exact reason that we can offer our Money Back Guarantee. Do we ever use it? No, so far so good... Just read the reviews or even better... try Curaloe!
We offer one guarantee... so you don’t have to worry.
We want you to have an awesome experience with us, and our goal is to make products that you will love to use.
However, in case you don’t find your product to your liking, we’re not going to play any games with you as long as the reason is legit, for example:
- The product isn't working like it is supposed to.
- You get an allergic reaction.
- You don't like the structure.
- You don't like the smell.
- Anything else? Please contact us.
Our first-time purchase money-back guarantee makes shopping with us worry-free. To use our money-back guarantee, notify our customer service team and tell us why the product wasn't an objective fit for you, and we’ll get you a refund or another product. We will only ask that you try it out for at least 4 weeks to give it a fair shot.
Our guarantee is valid for first-time purchases, and redeemable up to 60 days after the purchase date. Note that the guarantee isn’t valid for multiple items of the same category, in which case your products may be applicable for a return. In case you buy two items or more of the same type of product including variants, only one is valid for money-back.
The money-back-guarantee or other returns is not valid on any personalised items with logos or monogramming added. Shipping fees will not be refunded.
Why we don’t offer free returns?
Our decision to not offer free returns is based on our genuine concern for the environment.
Online commerce has grown rapidly in the past few years and offers a convenient way for many people to access a range of products. However, an estimated 40% of e-commerce shipments are made up of returns that are often destroyed upon returning to warehouses, to a cost of an estimated $3.5 billion a year in the U.S. alone.
We and many others believe this is wasteful, and we rather focus on making high-quality products that our customers want to keep.
In the case you want to make a return, we have ensured that the return shipment is climate compensated, and thus we charge for the shipment €10 per item.