Orders, Shipping & Returns Policy

How long does it take to ship an order?

Our standard shipping time in the EU is 2-3 working days. 
For orders outside the EU, shipping can take between 2-5 working days depending on your region.

We strive to get your order delivered to you in the fastest time possible, but delays may occur on occasion, should our shipment partners be under strain.

If you have any questions, feel free to contact us.

What are your shipping costs? 

  • West & East EU:

  • For orders above € 50, you will receive free shipping. 
    The shipping fee for orders below € 30 is     € 6.99.

  • North & South EU:

  • For orders above € 50, you will receive free shipping. 
    The shipping fee for orders below € 40 is     € 6.99.

  • United Kingdom:

    For orders above € 50, you will receive free shipping. 
    The shipping fee for orders below € 40 is     € 6.99.

Track & Trace information

After your order is shipped, you will receive an email from us with the tracking information.

Each shipment has a Track and Trace code, you can track your order with one of our shipment partners. If you have not received a shipment email from us or the order within the stated delivery time, we advise you to contact us.

This can be done via ecommerce@curaloe.com or our contact form. We will deal with your question as soon as possible.

Which payment systems are possible?

Curaloe Accepted Payment Methods

We offer express checkouts through Shop Pay, PayPal, Google Pay & Apple Pay. 
We accept all major credit cards, iDeal & Sofort.

How can I return my order?

Send us an email on ecommerce@curaloe.com with your order number and we will make the necessary arrangements. Please note that a return fee will be charged, as we are environmentally conscious.

Please refer to our Returns Policy for more information.